Client Care AssistantLocation: 66 High Street, Cottenham, Cambridgeshire Practice: Village Vet (Cottenham) Salary: £4,797.31 per annum Practice Details
‘To be recognised as an exceptional and trusted provider of primary veterinary care to our patients and clients within the communities that we serve. Every patient, every client, every visit’.
Village Vet is a progressive, forward-thinking, premium veterinary group with small and medium-sized first opinion practices, four large 24-hour hospitals and a referral centre. Village Vet is based in London, Hertfordshire and Cambridge. We believe in supporting and investing in our staff, investing in our facilities and ensuring that our clients and their pets receive only the very best, modern first opinion or specialist care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group. We have a strong recognisable brand and we are looking for people who share our vision and our culture. We have over 330 staff members across our 32 sites and are very proud of our achievements and our reputation in the veterinary profession.
We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefit of pets and clients alike.
Your role and responsibilities
- Liaising with the clients and the clinical staff to ensure effective customer service
- Meeting and greeting clients with an effortless smile
- Booking appointments & diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and debts
- Opening and closing the practice
An opportunity has arisen to join our Cottenham team in Cambridgeshire as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
Hours: 10 hours per week on average, Mondays -alternate between 8:30 am to 1 pm and 3 pm to 7:15 pm
Fridays - alternate between 8:30am to 1pm and 3pm to 7:15pm
1 in 3 Saturdays – 8:45am to 12:15pm
This role is fast-paced, friendly and fun with no working day the same.
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills.
- 25 days holiday + bank holidays on a pro-rata basis
- Additional paid day off to celebrate your birthday
- Enhanced equal family leave
- Enhanced sickness policy
- £200 CPD allowance
- BVRA Membership funded by Linnaeus
- Progression opportunities
- Staff discount schemes
- Discounts with PetPlan
- Employee Assistance Programme (EAP)
- Gym membership discount
- Cycle2Work scheme
- Eye care vouchers
- Flu vaccine voucher
- Recruitment reward scheme.
Part of an amazing global family
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
We would love to hear from you, please contact our Client Care Manager Rosie at [email protected]. If you have any questions about the role or to apply, please complete the application form below.