• Client Care Assistant

    Location: 75 Masbro Road, Brook Green, London Hours: Primary Care, Full time Practice: Village Vet (Brook Green) Salary: £24,133.20 per annum Practice Details Village Vet (Brook Green)

We are a well-established, RCVS accredited, small animal Primary Care Practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefit of pets and clients alike.   

The nearest tube station to this practice site is Olympia, which is part of the overground and southern line.

This location’s walk score is 96/100, where the area is reach of multiple shops, cafes, and includes nearby parks like Brook Green and Royal Crescent Gardens. It is also only a 19-minute tube journey to High Street Kensington.


Your role and responsibilities

An opportunity has arisen to join our team at our Brook Green team as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

This role is fast-paced, friendly and fun with no working day the same.

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills.

  • Liaising with the clients and the clinical staff to ensure effective customer service
  • Meeting and greeting clients with an effortless smile
  • Booking appointments & diary management
  • Managing telephone and email enquiries
  • Taking payment for services and products
  • Managing cash, stock and debts
  • Opening and closing the practice.



  • 25 days holiday + bank holidays + Birthday Leave
  • RCVS & VDS fees paid
  • External CPD funded
  • Extensive free online Linnaeus CPD programmes
  • Career progression opportunities
  • Staff discount schemes
  • Enhanced sickness pay
  • Enhanced equal family leave
  • Wellness program including:
    • Employee assistance programme
    • Eyecare voucher scheme
    • Free annual flu jab
    • Cycle to work scheme
    • Recruitment referral reward scheme.


Part of an amazing global family

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.


Don’t just take our word for it

We would love to hear from you, please contact our Client Care Manager Rosie at [email protected]. If you have any questions about the role or to apply, please complete the application form below.

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