Client Care Assistant

Job Title: Client Care Assistant

Location: Southfields

Job Type: Full Time Permanent

Hours: 40 hrs Shift pattern will include evenings and weekends.

Closing date:

Where should the applications be sent to: [email protected]

About us

Southfields is the new name in referral services. It’s a very exciting time to join a forward-thinking and highly motivated team that has the support of the Linnaeus Group, providing significant investment in providing new innovative services, a contemporary state-of-the art working environment and commitment to personal and career development. With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice as we prepares to move to brand new 42,000 sq.ft state-of-the-art facilities

Your role and responsibilities

Southfields Veterinary Specialists are currently recruiting for a Client Care Assistant, who will support the existing Client Care and Administration teams in providing exceptional care and customer service to our clients and patients.

You will work as part of a fast-paced team who are integral to the running of the hospital. Main duties will include general reception duties, telephony, managing accounts, client management and customer service, diary coordination, insurance claims and other general administration tasks.

Our purpose-built referral-only practice is complimented by an excellent team and provides the opportunity to develop your career in a pleasant and supportive atmosphere.

Opportunities for career development

This is a rewarding and challenging role that will require teamwork and dedication to our clients. It is an exciting time to join Southfields as we expand our offering and invest in new services. Joining us will allow you to work within an exceptional team and develop your career.

What kind of person you need to be?

You need to be a highly motivated self-starter with the:

Desire to provide the best clinical service to all our patients

Ability to help develop and shape a growing service

Ability to work as part of a team and individually

Inclination to learn, and develop your clinical skills

Specific experiences / qualifications / status / citizenship requirements

You must fulfil the following requirements:

Have experience in a general reception role – veterinary experience is not essential, but desired

Have an excellent command of written and spoken English

Maintain a professional and caring approach in all aspects of your work

Provide evidence of your Right to Work in the UK.

Benefits

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone. For more information, click here .

25 days holiday + bank holidays on a pro-rata basis *
Additional paid day off to celebrate your birthday
Enhanced equal family leave
Enhanced sickness policy
Extensive learning and development programmes
Progression opportunities
Staff discount schemes
Discounts with PetPlan
Recruitment reward scheme
Wellness package, including:
      Employee Assistance Programme (EAP)
      Gym membership discount
      Cycle2Work scheme
      Eye care vouchers
      Flu vaccine voucher
*Pro-rata for part-time associates

Excellent location – only 30 minutes by train from central London, within easy reach of the beautiful Essex countryside and extremely well located for international travel links by air and train

Part of an amazing global family

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, which makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons, and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

We would love to hear from you, please contact TA Name at email here if you have any questions about the role or to apply, please complete the application form below.