• Client Care Assistant

    Location: 11 Belsize Terrace, Hampstead Hours: 24 hour emergency, Full time Practice: Village Vet (Hampstead) Salary: £24,133.20 per annum Practice Details Village Vet (Hampstead)

We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire. Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.  


Your role and responsibilities

An opportunity has arisen to join our team at our Hampstead Hospital team as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front of house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills.

  • Liaising with clients and the clinical team to ensure effective customer service
  • Completing various administrative duties for the clinical team and the business
  • Promoting our fantastic Healthcare Plan
  • Meeting and greeting clients with an effortless smile
  • Booking appointments & diary management
  • Managing telephone and email enquiries
  • Taking payment for services and products
  • Managing cash, stock and client accounts
  • Opening and closing the practice.

Hours: 42 hours per week. 1:4 weekends with lieu days in return. 1 bank holiday per year with a lieu day in return



  • 25 days holiday + bank holidays + Birthday Leave
  • RCVS & VDS fees paid
  • External CPD funded
  • Extensive free online Linnaeus CPD programmes
  • Career progression opportunities
  • Staff discount schemes
  • Enhanced sickness pay
  • Enhanced equal family leave
  • Wellness program including:
  • Employee assistance programme
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Childcare vouchers
  • Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.


Part of an amazing global family

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.


We would love to hear from you, please contact our Client Care Manager Rosie at [email protected]. If you have any questions about the role or to apply, please complete the application form below.

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