• Client Care Team Leader (Lead Receptionist)

    Location: Ashford Road, Kingsnorth, Ashford, Kent Hours: Full time Practice: Cinque Ports Ashford (Kingsnorth) Salary: £24,856.00 per annum Practice Details Cinque Ports Ashford (Kingsnorth)

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Team Leader

Salary: £24,856.00 per annum

Location:  Cinque Ports Vets, Kingsnorth

Job Type: Permanent 

Hours: 40 hours per week, share of a Saturday rota to be discussed at interview

Cinque Ports Vets are looking for a pro-active animal lover to lead their fantastic Client Care team!

Your role and responsibilities

We are looking for an empathetic person to join our friendly team as a client care lead! Our ideal candidate will be able to demonstrate extensive client care experience, and preferably leadership duties.

We are looking for someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients and their pets!
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.

Other duties to include, but not limited to:

  • Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
  • Lead and encourage outstanding client and pet care from all team members
  • Financial reconciliation, debt control
  • Help with management of TOIL, absences and holiday requests/cover
  • Ensuring GDPR compliance
  • Aid in induction and training of staff
  • Client complaints and feedback response
  • Appropriate management of consultation and surgical diary
  • To ensure that strategic objectives, as set by the clinical directors, are delivered, with adherence to budget figures.

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave
  • Extensive free online Linnaeus CPD program
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
    • Employee assistance program
    • Eyecare voucher scheme
    • Free annual Flu jab
    • Cycle to work scheme
    • Recruitment referral reward scheme

About us

Cinque Ports Vets have provided exceptional care for small animals across Kent and Sussex for over 90 years! We are accredited with a Gold and Silver Cat Friendly Clinic award and multiple RCVS awards to help provide the best quality care across our practices. We also support and work with several local animal charities.
We're proud to say that we actively promote a healthy mindset and happy work environment through initiatives, such as our 'Random Acts of Kindness' week and by improving and encouraging staff to use our beautiful outdoor spaces!

Cinque Ports Vets, as part of Linnaeus, are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

If you would like to apply for this position or discuss in more detail please contact stephanie.acton@linnaeusgroup.co.uk

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]

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