• Client Relationships Manager

    Location: 56 Belsize Lane, London Hours: Referrals, Full time Practice: London Vet Specialists Salary: £28,000 Practice Details London Vet Specialists

At London Vet Specialists we consider our client service to be amongst the best available. We model our service on the human private healthcare system and go one better. Our dedicated client relations manager ensures that every one of our referring vets and clients is valued and treated with respect at all times. We believe that excellent communication is key to successful outcomes for both our patients and their owners, and our consultants are available to speak to you directly throughout the referral journey.

Your role and responsibilities

A unique opportunity has arisen to join our London Vet Specialists team in Belsize Park as a Client Relationships Manager.

As a Client Relationships Manager, you will be responsible for ensuring both our clients and patients receive a professional and specialist service throughout their time with us.

The candidate needs to be confident, committed and able to work well under pressure with exceptional organisational skills. The ability to prioritise and multi-task is vital, as well as the ability to work within a small team and independently using initiative. Previous experience in a high-end customer service position is essential for this specialist role.

The role is full-time at 42 hours per week plus one Bank Holiday per year.

Main Responsibilities include but are not limited to;

  • Liaising with the clients and the clinical staff to ensure effective customer service
  • Meeting and greeting clients with an effortless smile
  • Booking appointments & diary management
  • Managing telephone and email enquiries
  • Taking payment for services and products
  • Managing cash, stock and debts
  • Opening and closing the practice
  • Liaising with clinicians to facilitate emergency appointments
  • Understand and implement the principles for a referral centre
  • Establish and maintain relationships with referring veterinarians
  • Responsible for ensuring the reception area is clean and organised, creating a relaxing environment

Benefits

  • Highly competitive salary.
  • 25 days per annum plus bank holidays plus Birthday Day.
  • £250 CPD allowance
  • Staff discount scheme.
  • Workplace pension scheme.
  • Generous sick pay allowance.
  • BUPA Employee assistance programme for 24/7 wellbeing support.
  • Dedicated line management with development pathway.
  • Linnaeus free CPD including monthly film readings/journal clubs.
  • Cycle to work scheme.
  • Eyecare vouchers.

Part of an amazing global family

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 veterinary health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates

We would love to hear from you, please contact Rosie Phillips at [email protected] if you have any questions about the role or to apply, please complete the application form below.

 

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