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Head of Reception
Location: 51 Hale Road, Farnham, Surrey Practice: Cathcart and Winn Veterinary Clinic & Hospital Farnham Salary: £26,000.00 per year Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Head of Reception
Salary: £26,000.00 per year
Location: Cathcart and Winn, Surrey branch
Job Type: Permanent, full-time
Hours: 40 hours per week, opening times of the Practice is 8am - 7pm Mon - Fri and 8.30am - 4pm on Saturdays; Flexible shift pattern over opening times and Saturday cover required.
We are looking for an experienced, pro-active associate to join our friendly team as a head of reception
Your role and responsibilities
The ideal candidate will be able to demonstrate extensive client care experience, and preferably leadership duties, within the veterinary (or similar) industry.
We are looking for someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.
Other duties to include, but not limited to:
- Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.
- To manage, motivate and support the reception team in providing professional services to all clients.
- Ensuring practice GDPR compliance
- Aid in recruitment, induction and training of staff
- Complaint and feedback response
- produce a monthly report to update the senior team on departmental activity
- Appropriate management of consultation and surgical diary
- To ensure that strategic objectives, as set by the clinical directors, are delivered, with adherence to budget figures.
Benefits
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About us
Established for over 70 years, we offer primary care services for small animals within Surrey. We take pride in providing the highest standards of veterinary care and quality of service. We offer onsite care 24/7 in partnership with VetsNow, enabling us to make sure the quality of care is always to the highest standard.
If you would like to apply for this role, please click the Apply Button at the top of the page. Or, for any questions information, please contact gergana.prosenikova@linnaeusgroup.co.uk
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]