• Lead Client Care Assistant

    Location: 601 Hatfield Road, Smallford, St Albans, Hertfordshire Hours: Full time Practice: Village Vet (St Albans) Salary: £28,000 per annum Practice Details Village Vet (St Albans)

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Client Care Team Leader (Reception Team Leader)

Salary: £28,000 per annum

Location: Village Vet, St Albans

Job Type: Full-time, Permanent

Hours: 42 Hours per week, 8 Hours per day

Shifts:  5 days per week. Monday-Friday shifts include: 8:00-16.30, 10:00-18.30, 11.30-20:00, 1:4 Saturdays: 8.30-16:30 and 1: 4 Sundays: 9:00-14:00

Are you ready to take on a key role in supporting the Client Care Manager and front-of-house team?

Village Vet has an exciting opportunity for an experienced Client Care Team Leader to join our fantastic team!

This role provides you with the chance to lead by example and boost the morale of your colleagues.

It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.

Your role and responsibilities

  • Working closely with senior managers in the clinical, marketing, financial and human resources teams to deliver and promote practice objectives.

  • Define, develop, implement, and communicate our client service standards, policies and procedures to ensure optimum service is always given

  • Demonstrate positive leadership by always leading by example, motivate and boost employee morale

  • Be a presence within reception, lead by example by engaging with clients and their pets

  • Ensure all customer complaints are dealt with swiftly and efficiently

  • Lead and encourage outstanding client and pet care from all team members

  • Financial reconciliation, debt control

Essential Requirements

  • Must have experience of managing a team

  • Must have customer service experience

  • Experience of working within a front-of-house team (Highly Desirable)

Benefits

  • 5 weeks holiday plus bank holidays and Birthday Leave.

  • Career progression opportunities 

  • Staff discount schemes 

  • Life Assurance 

  • Enhanced sickness pay 

  • Enhanced equal family leave

  • Employer contribution pension scheme   

  • Wellness program including:  

  • Employee assistance program 

  • Eyecare voucher scheme 

  • Free annual Flu jab 

  • Cycle to work scheme 

  • Recruitment referral reward scheme
     

About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.


Village Vet St Albans is a well established, purpose built small animal hospital. We take pride in our excellent reputation for friendliness and a high level of expertise.

To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk 

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]

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