• Patient Coordinator - Registered Veterinary Nurse

    Location: Station Farm, London Road, Six Mile Bottom, Cambridgeshire Hours: Full time Practice: Dick White Referrals Practice Details Dick White Referrals

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

JOB TITLE: Patient Coordinator - Registered Veterinary Nurse

REPORTING TOPatient Coorination Team Leader

AREANursing

Salary£30,000.00-£32,000.00 DOE

About us

Dick White Referrals (DWR) is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities.

Our dedicated vets, nurses and nursing assistants, supported by the client care teams

teams, are committed to providing the highest quality surgical and medical care

for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery.

We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.

 

Overview

The Patient Coordinators are responsible for the efficient through put of cases across all departments of the practice. Working closely with all clinical teams and The Senior Leadership Team you will be responsible for overseeing the scheduling of the day, to include timely management of emergencies and prevention of delays. You will work closely and collaboratively with the Head of Nursing Services (HONS), Clinical Director (CD), Team Leaders and Leadacross the Practice to ensure the effective delivery of outstanding patient care. You will work enthusiastically with the nursing team to help maintain a happy and effective working environment, whilst ensuring practice and group polices are always adhered to.

This role requires strong, decisive decision making and problem solving along with clear and effective communication.

As a Patient Coordinator you would work in a small team alongside our current team of coordinators to achieve the key goals of the role. The role is a mix between clinical and non-clinical (administrative tasks) but is based within the clinical heart of the hospital. The administrative tasks are focused on the efficient scheduling of diagnostics, liaising with anaesthesia, theatre uses and to adapt as required. The management of patient accommodation is also combined with the clinical aspect of assisting with the initial patient admission, monitoring of sedations, obtaining x-rays and other tasks as and when required.

This is a varied and fast paced role, allowing a variation from a traditional clinical nursing role and would suit an organised RVN with excellent inter-personal skills

This is a full-time position Monday-Friday working 8-hour shifts between 8am-6.30pm. Weekends would be worked on a 1:4 rotation, 8 hours shifts between 6.30am-6.30pm, along with participation in the Bank holiday rota. 

Main purpose & goals

Maintain an overview of the hospital and ensure the highest standard of nursing and client care across the team, liaise with Nursing Team Leaders or SLT if patient care concerns are suspected. 

Ensure appropriate scheduling, throughput, and accommodation of admitted cases across all departments of the practice to improve utilisation and efficiency to support timely patient treatment indicated by their individual status and business needs

Be responsible and accountable for the delivery of effective and efficient workflow of clinical cases in line with the practices policies and values.

Demonstrate effective communications with clinicians, team leaders, leadand members of the nursing teams and SLT to ensure efficient scheduling of emergency procedures.

Prevent the occurrence of delays by forward planning and communicating with all stakeholders across the practice, including helping in a practical capacity to progress a patient forward withing the constraints of your individual professional qualification.

Where delays are unavoidable ensure, prompt decision making and communication with clinicians involved. Explain reasons, problem solve and offer alternative solutions where possible

Monitor levels of efficiency in processes throughout the hospital, provide feedback to the HONS/CD if regular inefficiencies/lost resource are detected

Demonstrate a high level of knowledge, understanding and practical skills, allowing you to effectively support when required to prevent bottlenecks

Liaise with Team Leaders and other departments to ensure effective patient flow throughout the hospital

Ensure that Evidence Based Nursing practice is central to the approach of the team, to provide safe and effective holistic patient care

Encourage and facilitate the nursing team to engage with and contribute to quality improvement activities, e.g., clinical audits and VetSafe reporting

Work closely with the HONS and team leaders/leads to ensure strong clinical and operational performance within the nursing team

Ensure that the nursing team works in line with practice policy and Linnaeus business strategy

Provide an efficient, courteous, and helpful service to all associates and clients in a consistent timely manner, in line with practice policy.

Liaise between all clinical teams within the practice to always ensure effective lines of communication and appropriate cascade of information

Promote our services, associates, and products, both in and out of the practice.

Key responsibilities

Work closely with the ClinicalCD/HONS and non-clinical teams, including the attendance of regular meetings to ensure all areas of the practice work together effectively and efficiently

Assist with OOH, Bank Holidays and weekend cover as required

Actively participate in supporting new associates to help them settle into their role and the practice.

Support with patient coordination in an administrative and practical capacity.

Effectively problem solve and communicate decisions when required regarding management of patient accommodation, e.g. barrier nursing, consistent monitoring.

   Personally participate in shared learning in both a practice and a group level 

Demonstrate an ability to motivate others and encourage them to work effectively together, in a positive and friendly atmosphere

Ensure that patient records are completed accurately and that all patient care instructions are followed by the nursing team in your area of responsibility

Ensure your area of responsibility is maintained to a high clinical standard, in terms of infection control, effective stock rotation/ replenishment and that equipment is well maintained

Encourage and oversee the reporting and reviewing of clinical incidents as part of the Practice Clinical Governance Policy, through the effective use of VetSafe

Promote the practice and group policies and guidelines that apply to all employees, within your area

Assist with practice marketing initiatives e.g. Open Evenings, Open Days etc

Other required duties as required relating to nursing, organisational or administrative duties.

Actively participate in external CPD appropriate to your role for your own personal development

Ensure compliance in the use and recording of pharmaceuticals in accordance with both the Veterinary Surgeon’s Act 1966 and with Linnaeus SOP’s

Benefits

  • 5 weeks holiday + bank holidays + Birthday Leave
  • RCVS & VDS fees paid
  • External CPD funded
  • Extensive free online Linnaeus CPD program
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Employer contribution pension scheme
  • Wellness program including:
    • Employee assistance program
    • Eyecare voucher scheme
    • Free annual Flu jab
    • Cycle to work scheme
  • Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Referral Nursing Talent Acquisition Business Partner – Becca Thompson at Becca.Thompson@linnaeusgroup.co.uk

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]

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