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Veterinary Receptionist - float
Location: 26A Cambridge Road, Milton, Cambridge Practice: Village Vet (Milton) Salary: £11.56 per hour Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job title: Veterinary Receptionist
Salary: £11.56 per hour
Location: Village Vet (Milton, Longstanton, Cottenham, Royston and Whittlesford)
Job Type: Part-time
Hours: On average this is 35 hours per week worked out over a 4 week period; however due to the nature of the role you may work shorter hours one week and longer the next.
Village Vet Cambridge have a fantastic opportunity for a Float Receptionist to join our fantastic team.
This is a front of house reception role that covers our practices at Milton, Longstanton, Cottenham, Royston and Whittlesford and requires a very flexible, sociable and adaptable person with a passion for amazing customer service.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Your role and responsibilities
You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.
Manage and deal with appointment bookings in a professional and efficient manner
Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
Support the business with a range of administrative duties
Have a high level of attention to detail
Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
Show awareness of financial control within the practice and follow up with clients for outstanding payments
Essential Skills, knowledge and Experience
Experience dealing with customers in a customer facing role.
Previous veterinary experience is desirable but not essential.
A proactive, positive attitude
Adapt well to learning a new system if no previous experience
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Works well within a team and be a positive member of the team
Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
Professional approach to work
Excellent administration, organisational and time management skills with excellent attention to detail
Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]