Client and Pet Care Advisor (Dudley Branch)

Job Title: Client and Pet Care Advisor (Dudley Branch)

Salary: £26,707.20 FTE pro-rated to £25,038.00 per annum

Location: Predominantly based at our Dudley Branch but additional cover may be required at all 5 Blacks Vets sites as per the sickness and holiday requirements of the reception team.

Job Type: Permanent

Hours: 37.5 weekly, mixture of shifts between 8am and 8pm Monday to Friday, and 1 shift on either a Saturday or Sunday per month. Plus 1 Bank Holiday per year.

We have an exciting opportunity for a Client and Pet Care Advisor to join our team.

Our Client and Pet Care Advisors are the face of the business and first port of call for our clients, so ‘friendly professionalism’ is essential.

Roles and responsibilities include (but are not limited to):

• Promptly responding to calls and emails

• General veterinary administration, including appointments and insurance

• Payment handling, debt chasing, and end-of-day banking

• Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys

• Competent medication handling and dispensing

• General housekeeping and practice maintenance

• Reception cover across all 5 of our sites, potentially at short notice. This is a great way to gain experience and understanding of many parts of the business, aiding towards progression routes.

What we're looking for

• Positive, proactive attitude

• Computer literacy

• Animal lover

• Flexibility with working pattern (both time and location)

Experience:

• Veterinary industry experience is not crucial, but helpful

• Customer-facing experience is also beneficial

What we offer

• 5 weeks holiday plus bank holidays and Birthday Leave

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Enhanced equal family leave

• E-car salary sacrifice scheme

• Employer contribution pension scheme  

• Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

• Recruitment referral reward scheme

About us

With over 50 years of experience, we are a network of five award-winning practices that are based around the Black Country, West Midlands. With our unique advantage, our well-equipped practices allow us to provide high-quality in primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

Black Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Black Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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