Clinical quality in practice

PSS Awards Scheme

The PSS Awards Scheme is designed to promote continual improvement in client service and patient care by recognising excellence in specific practice areas.

We strongly encourage and support our practices to achieve these awards as a framework for continuous improvement.

Cat friendly clinics

The Cat Friendly Clinic accreditation programme from the International Society of Feline Medicine (ISFM), is a worldwide scheme that acknowledges veterinary practices with the facilities and expertise to make a vet visit a more positive experience for cats and their owners.

Currently, just under half of all Linnaeus practices are Cat Friendly Clinics, and our ultimate aim is for all our practices that treat cats to become accredited.

A learning culture

At every level, we share best practice, as well as the lessons learned when things haven’t gone as well as expected. Patient safety is of paramount importance and so when things don’t go to plan, our aim is to learn and improve.

All Linnaeus Associates use the Veterinary Defence Society’s VetSafe portal to report patient safety events, no matter how minor, to understand what happened and to prevent the same thing from happening in the future.

Quality improvement

As part of our drive to do the very best we can for our patients, our practices undertake many quality improvement projects and initiatives. Some of these are small scale involving just one practice, whilst others encompass the whole group. Recent examples include a project to monitor outcomes for dogs having cruciate surgery and an audit of surgical site infections.

By constantly striving to improve clinical quality in an open culture, we can achieve better outcomes for our patients, provide a better service for our clients and make Linnaeus the best place to work.