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Client Care Administrator
Location: Manor Farm Business Park, Higham Gobion, Herts Practice: Davies Veterinary Specialists Salary: £24,045.00, per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Your role and responsibilities
We are looking for a Client Care Administrator to join our fantastic Client Care team to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience.
As a Client Care Administrator, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.
You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work.
Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets, work to high standards and be a great team member. We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring and professional.
This is a permanent, full-time position. The role will involve covering shifts between the hours of 8.00am to 9.00pm. Depending upon the monthly rota, you will need to be flexible with your working hours/days, which may vary each week, including occasional weekend cover.
Specific experiences/qualifications/status/citizenship requirements
You must fulfil the following requirements:
- Have an excellent command of written and spoken English
- Maintain a professional and caring approach in all aspects of your work
- Provide evidence of your Right to Work in the UK
- Competent in use of Microsoft office and clinical systems for email, producing letters and report, recording accurate patient records, etc.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme.
Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- Local incentive freebies and rewards.
About us
Davies is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people.
We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train.
Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services.
We are also known for our pioneering sustainability initiatives within the industry, having gained the Investors in the Environment Green Award and won several other awards.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
