• Client Care Assistant

    Location: Christmas Lane, High Halstow, Rochester, Kent Hours: Part time Practice: Warren House Veterinary Group High Halstow Practice Details Warren House Veterinary Group High Halstow

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We are looking for a friendly and personable Client Care Assistant to join our team at the Warren House Group in Kent.

You will need to prove IT and telephone skills. Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. You do need to be confident in dealing with the public in a busy environment.

The role will include meeting and greeting clients, answering phone calls, booking appointments using a diary management system, general administrative work, and stock control and cleaning of public and clinical areas. At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.

The earliest shift start time is 8am, and the latest finish would be 7.45pm on weekdays. Weekend hours vary and currently, we are open on Saturdays only either 8.45am to 12.45pm or 8.45am to 4.45pm, depending on the branch.

If you are a friendly, caring and compassionate person who has excellent communication and administration skills we would like to hear from you.

Hours and package

Job Types: Full, Permanent
Part time hours: up to 34 hours a week, a job share would be considered

Experience

Administrative Assistants and Receptionists: 1 year (preferred)
Licence/Certification:
Driving Licence (preferred)

Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Recruitment referral reward scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme

About us

The Warren House Veterinary Surgery first opened in 1982 at the Rochester site. Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns.

Some of our teams have been with the company since it opened over 40 years ago, and we have both full and part time associates as we have quite a flexible approach and understand that work needs to fit in around life.

Currently, we have 8 Vets on the team, 15 RVNs, 3 VCA's and 12 Client Care team members across the group to help meet the needs to our customers. Our teams work across the whole group supporting each other fully. We also have two administrators who take care of some of the finances for the company.

Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service.

At Linnaeus, we are committed to supporting all our associates' physical and mental health. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]

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