Client Care Assistant

Job Title: Client Care Assistant

Location:  Alder Vets

Job Type: Permanent, Full-time

Hours: 40 hours per week. Monday to Friday, 8 hours shifts. 1 in 4 Saturdays with a day off in lieu.

We are looking for a Client Care Assistant to join our friendly reception team. You will be responsible for ensuring both our clients and patients receive professional service throughout their time with us. This role is fast-paced, high pressured but fun, with no working day the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front-of-house teams are the face and voice of our business therefore this role is extremely valued within the hospital team. The candidate needs to be confident, committed, and able to work well under pressure with exceptional organizational skills. This role is fast-paced, friendly, and fun with no working day the same.

Responsibilities will include:

• Liaising with clients and the clinical team to ensure effective customer service

• Completing various administrative duties for the clinical team and the business

• Promoting our fantastic Healthcare Plan

• Meeting and greeting clients with an effortless smile

• Booking appointments & diary management

• Managing telephone and email inquiries

• Taking payment for services and products

• Managing cash, stock and client accounts

• Opening and closing the practice.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave

• RCVS & VDS fees paid

• External CPD funded

• Extensive free online Linnaeus CPD program

• Career progression opportunities

• Staff discount schemes

• Life Assurance

• Enhanced sickness pay

• Recruitment referral reward scheme

• Enhanced equal family leave

• Wellness program including:

  • Employee assistance program

  • Eyecare voucher scheme

  • Free annual Flu jab

  • Cycle to work scheme

About us

We are a primary care practice that focuses on small animals and pets in Guildford, Surrey. Our practice offers state-of-the-art diagnostic equipment and modern facilities to create a homely and relaxed environment for the animals we care for. We pride ourselves on traditional values and treat our patients as if they were one of our own.

Alder Veterinary Practice is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Alder Veterinary Practice, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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