Client Care Associate

Job Title: Client Care Associate (Veterinary Receptionist)

Location: St Clair Veterinary Group, Kirkcaldy

Job Type: Permanent, Part-time

Hours: 35 hours per week Monday to Friday, between the hours of 08:00 to 19:15. Plus Saturdays on a rota basis

 Are people, pets and positivity your thing?

 If so, we would love you to join our fantastic team as our new Client Care Associate!

The role provides valuable experience and an ideal chance to work alongside a talented team.

 Responsibilities include, but not limited to:

• Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
• Scheduling all appointments efficiently, ensuring a flexible and polite approach in meeting the client’s needs.
• Counsel clients concerning available products and also basic pre and post-operative care where appropriate and promote sales where appropriate.
• Deal with requests for help from vets wherever possible.
• Deal with client complaints according to the practice complaints procedure and escalate to the appropriate person where necessary.
• Handle any complaint tactfully and pleasantly, ascertaining the problem and approaching the appropriate vet, nurse or manager, if necessary, to discuss the issue quietly and resolve for the client.
• Support Insurance Claim procedures.
• Debt Management - Phone clients to ensure bills are paid on time.

 Required Skills and Experience

• Previous Customer facing experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).

 Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme  
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

About us

We are a RCVS accredited, primary care practice for small animals that operates across Fife in Scotland and multiple other sites.

As a committed animal practice, we pride ourselves on providing an extensive and comprehensive range of services.

With our certified team of vets and nurses we ensure that our patients get the best quality care with us.

St Clair Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about St Clair Veterinary Group , Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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