Client Care Co-ordinator

Salary: £12.33 per hour

Location: Cromwell Vets, St Neots

Job Type: Part-time, Permanent

Hours: 19.50 hours per week (Average over a four week period)

Shift pattern as follows:

Week 1

Monday 8.30am-6.30pm

Tuesday 8.30-1.30pm

Friday 8.30am-1.30pm

Week 2

Monday 8.30am-6.30pm

Tuesday 1.30pm-6.30pm

Friday 1.30pm-6.30pm

1 in 4 Saturdays or Sunday in Huntingdon (9hour day. Hours vary between 7.30am-7.00pm)

Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!

Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!

Roles and responsibilities include, but are not limited to:

• Welcoming clients and their pets upon arrival

• Answering the phone in a polite, clear and empathetic manner

• Ensuring all enquiries at resolved efficiently

• Managing the diaries effectively and ensure the smooth running of vet and nurse consults

• Assisting with administrative duties including answering email enquiries and online booking requests.

• Debt management -ensuring payments are taken at the time and chasing any outstanding balances

• Occasional assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands

What we're looking for

• A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.

• Strong administration and organisation skills

• Confident telephone manner

• Reception or client care experience

• Cash handling and till operation

• Previous experience of working in a veterinary/doctors surgery (desirable)

• IT skills – confident in the use of Word, Excel and Outlook as a minimum.

What we offer

• 25 days annual leave plus Birthday Day (non-contractual)

• Life assurance 4 x salary

• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice

• Enhanced Sick Pay

• Enhanced Family Leave

• E-cars Salary Sacrifice (perm only)

• Cycle to Work Scheme Salary Sacrifice (perm only)

• Refer a Friend

• Pet Insurance Discount

• Discount Platform – Benefits Hub

• Reduced Gym Membership (Pure Gym)

• Associate Assistance Programme

• Eye Care Scheme

• Headspace

• Annual Flu Voucher

About Us

Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!

Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.

One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.

Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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