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Client Care Coordinator
Location: 36 St Johns Street, Huntingdon, Cambridgeshire Practice: Cromwell Veterinary Group Huntingdon Salary: £11.44 per hour Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Coordinator (Veterinary Receptionist)
Salary: £11.44 per hour
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent
Hours: 40 Hours per week.
Are people, pets and positivity your thing?
If so, we would love you to join our fantastic front-of-house team as our new Customer Care Coordinator!
At Cromwell Vets we pride ourselves on our excellent standards for patient and client care and rely on our client co-ordinators to help promote this.
Your role and responsibilities
Welcoming clients and their pets upon arrival
Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.
Managing the diaries effectively and ensure the smooth running of vets and nurses consults.
Helping to assist with administrative duties including answering email enquiries and online booking requests.
Taking payments over the phone.
Transferring calls to the appropriate person.
Have a clear speaking voice and be empathetic and sensitive at certain situations.
Personal Specification
Previous Customer facing experience
Strong administration and organisation skills
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.
We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.
Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
