-
Client Care Team Leader
Location: 500 Uxbridge Road, Pinner, Middlesex Practice: Blythwood Vets Hatch End Salary: £26,099 per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Client Care Team Leader
Salary: £26,099 per annum
Location: Blythwood Veterinary Practice, Hatch End
Job Type: Full-time, Permanent
Hours: 40 hours per week, 8-hour shifts.
Are you ready to take on an exciting new challenge?
At Blythwood Veterinary Practice, we are thrilled to announce that we are looking for a Client Care Team Leader to join our Reception team.
In this role, you have the opportunity to make a meaningful impact by delivering outstanding client care that surpasses expectations.
By joining our team, you'll have the opportunity to make a real difference in the lives of our clients and their beloved pets.
Your role and responsibilities
Be responsible for the management of the branch and the client care team.
Strong leadership and exceptional communication skills.
Promote a conducive and supportive working environment.
responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management
Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position.
Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint.
Be a presence within reception, lead by example by engaging with clients and their pets.
Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave.
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore.
A high-end first opinion practice which has been established in the local area for over 40 years.
We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
