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Client Care Team Leader
Location: 67 Oxford Road, Abingdon, Oxfordshire Practice: Boundary Veterinary Centre Salary: £30,000 per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Are you passionate about delivering exceptional client experiences and leading high-performing teams? At Boundary Vets, we’re looking for an inspiring Client Care Team Lead to champion our client journey and bring our Core Values to life with a true Commitment to Excellence.
As a key member of the Client Experience Lead Team, you will evaluate, design, define and deliver our client experience blueprint, working closely with the Practice Manager to ensure every client interaction reflects the very best of Boundary Vets.
You’ll lead and develop our Client Care Insurance and Client Care Associates, creating a supportive and motivated environment where excellence is the standard.
Key Responsibilities
Lead the design and delivery of an outstanding end-to-end client experience
Inspire, mentor and manage the Client Care Insurance and Client Care Associate teams
Support onboarding, induction, and continuous training of new and existing team members
Collaborate across internal functions and services to achieve Client Care KPIs
Monitor and support effective practice debt control
Ensure insurance claims are processed accurately and in a timely manner
Drive engagement and foster a culture aligned with our Core Values.
What We’re Looking For
Proven leadership experience in a client-facing environment
Strong organisational and problem-solving skills
A passion for training, coaching, and team development
High attention to detail, particularly in financial processes and insurance administration
A collaborative mindset with a proactive approach to achieving targets
What we offer
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive Internal CPD
- Potential career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
Boundary Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Boundary Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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