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Client Care Team Leader (Reception Team Leader)
Location: 36 St Johns Street, Huntingdon, Cambridgeshire Practice: Cromwell Veterinary Group Huntingdon Salary: £26,000 per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Team Leader (Reception Team Leader)
Salary: £26,000 per annum
Location: Cromwell Vets, Huntingdon
Job Type: Full-time, Permanent
Hours: 40 Hours per week.
Are you ready to take on a key role in supporting the Client Care Manager and Front of House team?
Cromwell Vets has an exciting opportunity for a Client Care Team Leader to join our fantastic team!
This role provides you with the chance to lead by example and boost the morale of your colleagues.
It is ideal for those who wish to make a meaningful impact in a workplace that values their skills and contributions.
Your role and responsibilities
Continually monitor and respond to client feedback, action any suggestions to improve our service
Define, develop, implement, and communicate our client service standard and policies and procedures to ensure optimum service is always given
Demonstrate positive leadership by always leading by example, motivate and boost employee morale
Execute good telephone techniques, keep accurate records of discussions or correspondence with clients
Build relationships with the clients, demonstrate empathy, and facilitate in delivering an excellent level of service at every touchpoint
Be a presence within reception, led by example by engaging with clients and their pets
Ensure that all other staff members follow your lead in building relationships with clients
Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person.
Enforce housekeeping rules, including how the reception team present themselves to customers.
Personal Specification
Must have experience of motivating, leading, and developing a team
A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.
Strong administration and organisation skills
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.
We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.
Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie.riley@linnaeusgroup.co.uk
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
