Client Experience Team Member

DWR Veterinary Specialists are recruiting for a full time Client Experience Team Member. This position is a permanent full-time role working 40 hours per week, Monday to Friday. Hours are flexible between 8am-10pm.

Main Responsibilities 

• Greeting clients and their pets upon arrival in a warm and friendly manner 

• Communicating directly with our vets and nurses regarding their appointments, clients and patients 

• Explanation to our clients of the status of their accounts, taking payments and issuing invoices 

• Checking of accounts before discharge to ensure that they are up to date and correct

• Arrangement of routine and emergency appointments from our referring vets in primary care practice 

• Fielding of phone and electronic enquiries from clients, referring vets and colleagues 
• Checking accounts daily to ensure they have been correctly priced, are up to date and correct, checking ward costs have been added and are correct
• Maintenance of patient clinical records using our practice management software system. 

Benefits 

• 5 weeks holiday + bank holidays + birthday Leave 

• Extensive free online Linnaeus CPD program 

• Career progression opportunities 

• Staff discount schemes 

• Life Assurance 

• Enhanced sickness pay 

• Enhanced equal family leave 

• E-car salary sacrifice scheme 

• Employer contribution pension scheme 

• Wellness program including: 

• Employee assistance program 

• Eyecare voucher scheme 

• Free annual Flu jab 

• Cycle to work scheme 

• Recruitment referral reward scheme. 

About us 

DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. 

Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care 

for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. 

We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery. 

DWR is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.