Pharmacy Patient Care Assistant

Location: Willows Veterinary Centre & Referral Service
Job Type: Full Time | Permanent

Hours: 38 hours per week

Shifts: Early: 8am-4pm and Lates: 11am-7pm, plus 1:6 weekends 8am - 4pm

Salary: £26707.20 FTE pro-rated to £25,371.84 per annum

Are you organised, customer-focused and passionate about delivering exceptional care? We're looking for a Pharmacy Assistant to join our dedicated Clinical Support Services team at Willows Veterinary Centre.

This is an exciting opportunity to play a vital role in supporting our veterinary teams by ensuring the accurate preparation and dispensing of medications, maintaining pharmacy stock and providing excellent service to both clients and colleagues. Every day is different and you'll be part of a collaborative team committed to delivering outstanding care for pets.

What You'll Be Doing

As a Pharmacy Assistant, you'll help ensure the smooth running of our busy veterinary pharmacy by:

• Preparing and dispensing prescriptions accurately and efficiently in line with Standard Operating Procedures.
• Assisting clients with prescription queries, repeat medication requests and over-the-counter products.
• Creating, processing and managing pharmaceutical and hospital supply orders.
• Receiving, checking and organising stock deliveries.
• Monitoring stock levels, supporting regular stock takes and minimising waste.
• Processing returns, delivery discrepancies and supplier follow-up items.
• Sourcing suitable alternatives when products are unavailable or discontinued.
• Maintaining a clean, organised and compliant pharmacy environment.
• Supporting colleagues across the practice and providing cover during annual leave or sickness when required.
• Following all Health & Safety, infection control and practice policies.

We're looking for someone who:

• Has excellent attention to detail and enjoys working accurately in a fast-paced environment.
• Delivers outstanding customer service with a friendly, professional approach.
• Has strong organisational and communication skills.
• Works well as part of a team and can manage their workload effectively.
• Is confident using computer systems and handling administrative tasks.
• Has experience in a pharmacy, veterinary or healthcare environment (desirable but not essential).

What We Offer

At Willows, you'll become part of one of the UK's leading veterinary referral centres and a member of the Linnaeus family. We are committed to supporting your professional development and helping you build a rewarding career.

In return, we offer:

• A supportive and collaborative working environment.
• Ongoing training and development opportunities.
• Support to achieve your SQP qualification.
• Opportunities for continued professional development.
• A role where your work makes a genuine difference to the care of pets and their owners.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Reimbursement of Pet Insurance fees
• Life Assurance
• Group Pension scheme
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness program including:

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

Ready to Apply?

If you're looking for a rewarding role where accuracy, teamwork and exceptional client care are valued every day, we'd love to hear from you.

Apply today and become part of the Willows team.

Willows is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Willows , Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

#LI-OH1 #LI-Onsite