Receptionist

Job Title: Receptionist 

Location:  Garston Veterinary Group, Trowbridge (travel to Frome, Melksham, Warminster & Westbury is required) 

Job Type: Permanent, Full-time 

Hours: 40 hours per week across four days 

Shift patterns are variable, but your rota will always be published two months in advance to support a healthy work–life balance. 

Typical shifts include: 

• 7:30am – 6:00pm 
• 8:00am – 6:30pm 
• 8:30am – 7:00pm 

Weekend cover is shared, with 1 in 4 Saturdays required (either 8:00 am – 4:00 pm or 8:00 am – 12:00 pm). 

We have an exciting opportunity for a receptionist to join the fantastic team at Garston Veterinary Group! 

Are you compassionate, motivated, and team‑focused? Are you looking for a role where you can genuinely thrive and make a real difference to clients and their pets? 

If that sounds like you, we’d love to welcome you to the Garston team. 

We’re looking for an enthusiastic and caring receptionist to join our friendly, forward‑thinking veterinary group. In this role, you’ll be the welcoming face of the practice, greeting clients and their pets with warmth, professionalism, and reassurance, while providing valuable support to our dedicated veterinary team. 

This is a busy and varied position, so while previous experience would be an advantage, it isn’t essential. What matters most is your positive attitude, excellent communication skills, and willingness to learn. 

Roles and responsibilities 

In this varied and rewarding role, you will be responsible for: 

• Welcoming clients and their pets in a warm, professional, and reassuring manner 
• Managing the diary, including booking appointments and scheduling surgical procedures 
• Answering a wide range of client queries via email and telephone
• Proactively communicating with clients and colleagues to help the day run smoothly
• Completing general administration tasks
• Processing prescription requests accurately and efficiently
• Taking payments and handling transactions confidently
• Promoting practice offers and services where appropriate
• Ensuring the reception area is clean, organised, and well‑stocked 

 Benefits include 

• 5 weeks holiday plus bank holidays and Birthday Leave  
• Career progression opportunities, with CPD encouraged 
• Generous staff discount 
• Great uniform – our team love it! 
• New starter protected induction training time 
• Life Assurance  
• Enhanced equal family leave 
• E-car salary sacrifice scheme  
• Employer contribution pension scheme  
• Employee assistance program 
• Eyecare voucher scheme  
• Free annual Flu jab 
• Cycle to work scheme 
• Recruitment referral reward scheme 

About us 

Garston Veterinary Group is comprised of five practices across Somerset, each with an experienced team dedicated to the treatment of domestic pets. 
We aim to provide the best quality of care, and we invest heavily in training, the latest equipment and modern facilities.  

We’re a genuinely sociable practice too, with a: 

• Running club 
• Dog‑walking club 
• Plus, a mix of other relaxed social events throughout the year 

We also care about sustainability. Our Garston Green Team has proudly achieved iiE Green Level accreditation, the highest level available. If eco‑projects excite you, we’d love your enthusiasm. 

Passionate about patient safety? Join our Halo Team, who champion best practice across the group. We really do offer so many different extra opportunities for those who want them! 

Our reception team meet quarterly, giving all associates a voice in shaping our client services. We’re passionate about clear communication, celebrating achievements, and encouraging regular feedback from the whole Garston team, something we believe is essential in the veterinary profession. 

Our receptionists are supported by a fantastic clinical department of more than 20 vets and 50 nurses. With this level of support behind you, you can focus on delivering the highest standard of veterinary care. 

Want to see what life at Garston is really like? Have a browse through our Facebook and Instagram accounts for a genuine snapshot of our team, our patients, and our culture. 

 Garston Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.    

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.    

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.