Receptionist

Veterinary Client Care Assistant

Salary: £12.84 per hour

Location: Spinney Vets, Wootton Fields and Spinney Vets Kettering Road

Job Type: Permanent, Part-time

Hours: 19.5 hours per week

Various weekday shifts, plus 1 in 4 Saturday mornings 8.30am-12.30pm on a rota.

We are currently seeking a Client Care Assistant to join our team within a fast-paced environment.

The successful applicant will be working front of house in our reception and admin areas ensuring a smooth client experience from the waiting area to the consult room to the payment process. To have the flexibility to work at various times and ability to support with covering annual leave/sickness is essential.

We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service, who is calm and able to demonstrate a high level of empathy. The ability to work well under pressure and still provide the highest level of patience and care are the qualities we are looking for.

Your role and responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner.
• Support the business with a range of administrative duties.
• High level of attention to detail.
• Dispense medication.
• Work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard.
• Show awareness of financial control within the practice.
• Be happy to discuss financial issues with clients
• Management of the practice diary to ensure all patients are booked in efficiently.
• Maintain the highest professional and ethical standards.
• Maintain a high standard of communication, both verbal and written
• Keep the consultation and waiting areas clean and tidy throughout the day
• Serve clients and take payments, advise customers on products and services.
• Banking duties.

Other Duties

• Contribute to the continuous improvement to the practice and working environment
• Undertake other activities as required

Essential Skills, Knowledge and Experience

• Experience dealing with customers in a customer facing role.
• To always maintain the highest level of phone etiquette.
• Previous veterinary experience is desirable but not essential.
• A proactive and positive mindset.
• Adapt well to learning a new system if no previous experience.
• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients, the practice and referral clinics.
• Work well within a team and be a positive member of the team.
• Ability to work at a fast pace, under pressure along with lone working and managing own workload.
• Professional approach to work.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills – Microsoft (Outlook, Word and Excel, Teams).

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme  
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme

About us

Spinney Vets consists of two very well-equipped, RCVS accredited practices in Northampton, acting as a fiercely proactive force in a changing profession. Our drivers are high quality patient care, client education and career development. Come to grow and succeed with us, an advanced first opinion practice with a strong ethos of nurturing and utilising our associates’ skills and advancing them with CPD and support from the excellent central team of Linnaeus Veterinary Limited, to make a better world for pets and fulfilled careers for ourselves.

In a rapidly changing profession, we have been proactive in our support for progressing our whole team. By maximising the skills and qualities of every associate to ensure you can focus on your work and career goals as much as possible.

We would love for you to consider joining our highly trained staff and help continuing to create a loving and caring service that goes above and beyond to keep our patients healthy and build for the future of the veterinary profession.

Spinney Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.   

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.   

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.  

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Spinney Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk. 

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