Veterinary Client Care Assistant

Job Title: Client Care Assistant

Location: Village Vet London, across 3 London Sites

Job Type: Full-time, Permanent

Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including rotated weekend shifts.

An exciting opportunity has opened to join our fantastic London teams as a Client Care Assistant, supporting our welcoming practices in Highgate, Garden Suburb, and Highbury.

In this dynamic front-of-house role, you’ll play a key part in delivering a five-star experience for both our clients and their pets from the moment they walk through our doors. Working across three of our busy sites, you’ll ensure every interaction is warm, professional, and supportive, helping create a calm and positive environment for everyone who visits us.

This is a fast-paced and rewarding role where no two days are ever the same. From greeting clients and coordinating appointments to supporting our clinical teams and keeping the practice running smoothly, you’ll be at the heart of everything we do.

We pride ourselves on providing an exceptional standard of care to both long-standing and new clients. Our approach is always personal, professional, and empathetic, and our Client Care teams play a vital role in making this possible.

As the face and voice of our practice, our front-of-house team members are incredibly valued within the business. If you enjoy working with people, thrive in a busy environment, and want to be part of a supportive and passionate team, we’d love to hear from you.

 
Your role and responsibilities

• Liaising with clients and the clinical team to ensure effective customer service

• Meeting and greeting clients with an effortless smile

• Booking appointments and diary management

• Managing telephone and email enquiries

• Taking payment for services and products

• Promoting our fantastic Pet Healthcare Plan

• Completing various administrative duties for the clinical team and the business

• Managing cash, stock and client accounts

• Opening up and closing the primary care services.

• Various administrative duties such as:
  -Pet travel scheme paperwork / AHCs 
  -Post op calls and Pre-op texts 
  -Maintaining consult rooms 
  -Uploading /printing lab results 
  -Scanning paperwork
  -Meds collections texts 
  -Inputting stock take (every 3 months) 
  -Some restraining to help vets when limited staff

• You may be required to cover shifts at our other pratices in London

Key Skills and Experience

• Experience in a Reception or Customer Service role essential

• Experience of Veterinary industry preferable

• IT skills – confident in the use of Word, Excel and Outlook as a minimum

• Excellent telephone and face-to-face communication skills

• The ability to stay focused under pressure and to multitask

• Flexibility to work on a rota basis

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 

• Career progression opportunities 

• Staff discount schemes 

• Life Assurance 

• Enhanced sickness pay 

• Enhanced equal family leave 

• E-car salary sacrifice scheme 

• Employer contribution pension scheme   

• Wellness program including:  

• Employee assistance program 

• Eyecare voucher scheme 

• Free annual Flu jab 

• Cycle to work scheme 

• Recruitment referral reward scheme

About Us

We are a well-established, RCVS accredited, small animal hospital based in St Albans. and we offer out of hours care to the local areas of Hertfordshire, and North London.

Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.