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Veterinary Receptionist
Location: 65 - 67 Chetwynd Road, Dartmouth Park, Highgate, London Practice: Village Vet (Highgate) Salary: £28,392.00, per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
- To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times. Clients can often be distressed or worried and need extra understanding and empathy from the reception team.
- Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care. Specifically, organise a follow-up, recheck, or re-vaccination appointment.
- Answer the phone promptly and courteously and convert telephone enquiries into appointments where appropriate.
- Keep reception and the waiting room area tidy and well organised.
- See that appointments remain on schedule by being totally familiar with times required for different procedures and problems, organising a double appointment if necessary.
- Follow up, in a concerned manner any missed appointments, (check where necessary with the relevant veterinary surgeon). Records should always be marked if a client fails to keep an appointment.
- To take, record and pass on messages accurately (and quickly if urgent). Correct use of the message board as appropriate.
- Promote our services and products.
- To co-ordinate and ensure a smooth client and pet flow within the practice from the waiting room to payment processing.
- To work towards the goal of 100% collection of fees for services rendered
- To process payments accurately and efficiently and allocate against the appropriate invoiced items on the client’s record on computer.
- A minimum of 12 months’ experience dealing with customers in a customer facing role.
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- IT skills – confident in the use of Word, Excel and Outlook as a minimum
- Knowledge of client-based computer system and using a multiple line software-based telephone system
- Organised with the ability to prioritise duties and multitask when necessary
- Excellent verbal and written communication skills
- Sensitivity and flexibility
- Excellent attention to detail
- Clear speaking voice
- Of smart appearance
- Personable and approachable
- Able to work to set protocols.
Weekly working pattern is Monday - Friday, 8-4:30pm, 9-5:30pm or 11-7:30pm
Weekends are 1 in 3, 8:30-1pm
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Reimbursement of Pet Insurance fees
Life Assurance
Group Pension scheme
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme.
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
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