Veterinary Receptionist

Job Title: Receptionist

Location: Eastbourne

Job Type: Permanent, full-time

Hours: 40 hours per week - Rota has not been finalized but will included evenings until 7.30pm and some weekend cover (Flexibility needed for covering sickness and leave. This may include weekends)

Your role and responsibilities

St Anne's Vet Group in Eastbourne are recruiting for a Client Care Associate to join their Reception team. In this role you will have the opportunity to enhance your customer service skills whilst working with a friendly and supportive team. To join our amazing team we are looking for a friendly, efficient individual with excellent telephone manners and people skills.

The role of receptionist is extremely important as you'll create the first impression of our practice. Clients and visitors should be welcomed in a warm, friendly, courteous and professional manner. This role is a varied and interesting role and can be emotionally and physically demanding. A proactive approach is required and relevant experience working with the public and animal health care environment.

• Dealing with clients attending appointments with their pets both face to face and over the telephone
• Booking appointments and dealing with customer queries
• Front of house reception, meeting and greeting clients on arrival with their pets
• Updating patient records and registering clients on our practice management system
• General ad hoc admin duties
• Occasional animal handling

If you have experience working in a fast paced, customer service and client facing position we would love to hear from you!.

Benefits

• 25 days holiday + bank holidays + Birthday Leave
• Free Linnaeus CPD program provided both online and in person (covid restrictions permitting)
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Enhanced Equal Family leave for birth/adoption
• Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme etc.
• Recruitment reward scheme
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme.

About us

For over 70 years, we have been Eastbourne's largest veterinary practice. We are RCVS accredited, and our long-standing team are very passionate about our patient's care.

Continuity is something our clients appreciate, along with a quality service. We have separate dog, cat, rabbit, and isolation wards as well as having a partnership with VetsNow, who run an out of hours emergency service from our main surgery.

St Annes Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.  

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.  

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. 

#LI-ST1 #LI-Onsite