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Client Care Manager
Location: Baldrand House, Bowerham Rd, Lancaster Practice: Bay Vets Lancaster Salary: £26,448, per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
The Client Care Manager is a key role in leading and empowering the reception team to deliver an outstanding experience to our clients and visitors to the practice. It will require you to work closely with the Clinical Directors, Practice Manager and other senior team members. An important aspect of this role is to continuously lead by example and promote positive staff morale.
This is a fullt-ime permanent position working 37.5 hours per week.
Monday, Tuesday, Wednesday & Friday 8.30am – 6.30pm with an hour for lunch
Weekends on a fair rota basis, currently 1 in 4 Saturday or Sunday mornings for 4.5 hours.
Main Purpose and Goals
- To be efficient, pleasant, courteous, polite, concerned, and helpful to all clients, under all conditions, at all times to treat all practice personnel with the same respect and consideration as clients
- To assist ensure the smooth running of the practice
- To promote a good image of Bay Vets through a high standard of personal appearance and in communication with members of the public and work colleagues
- To promote our services, personnel and products, both within and outside the practice at all times
- To understand and implement practice policies
- To support marketing initiatives
- To demonstrate a commitment to continued professional development and training within your role and create a Personal Development Plan with key focus being related to your role
- To effectively lead and motivate the reception team with the goal of providing a gold standard patient and client service
- To actively drive and develop the Bay Healthcare Plan & Pet Health for Life and any other reception projects.
- Arrange regular meetings with Senior Leadership Team and Client Care Team.
- Provide one to one training and support for anyone providing a service in reception.
Experience
Excellent communication skills
Excellent customer service
Previous experience developing and training other team members. Previous experience managing a team Previous experience and a good knowledge of how to handle complaints.
Knowledge
Project Management
Process Development
Change Management
Leadership Experience and knowledge
Skills & Abilities
Ability to delegate and manage day to day
Excellent computer skills
Excellent organisational Skills
Leadership
Confident Presenting skills
Confident and clear communication skills
What we offer
- 25 days holiday plus birthday day off
- Employer company pension contribution
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Staff benefit discount codes
- Recruitment referral reward scheme
- E-car salary sacrifice scheme.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
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