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Part-Time Receptionist PM
Location: The Friesian Building 3&4, Dairy Business Park, Brewer Street, Bletchingley Practice: North Downs Specialist Referrals Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
North Downs Specialist Referrals are looking for an experienced receptionist to join their Client Care team. This is a permanent part-time role of 27.5 hours a week 1:30pm - 7:00pm 5 days a week.
Your role and responsibilities
Work alongside other receptionists to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner.
Tasks will include:
- Meeting and greeting clients
- Liaise with clients regarding appointment cancellations or postponements
- Making appointments for re-exams
- Dealing with all telephone calls that come through to the reception line
- Ensure telephone and email enquiries are forwarded to the relevant colleagues
- Manage room bookings and trouble shoot any issues
- Dealing with clinician’s letters
- Taking payment for treatment
- Following up on unpaid accounts by calling clients and taking payments
- Ensure the reception area is kept clean and tidy, liaising with the front of house and purchasing assistant when necessary
- Liaising with Client Care Manager regarding any client complaints.
The ideal candidate will have experience in a similar role and will demonstrate:
- Excellent customer service skills
- Confident telephone manner
- Ability to work under pressure in a busy hospital environment
- Ability to work well within a team
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About us
North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey. Despite our size, we are a cohesive team. There are other specialist interns in surgery and rotating interns, as well as residents in oncology, anaesthesia and imaging.
We have over 35 Recognised Specialists in surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose-built state-of-the-art facility.
The practice is situated in a beautiful area of Surrey in the countryside. It is within a 15-minute drive of many towns and villages and 30 minutes into central London on the train from there.
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
