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Part Time Receptionist PM
Location: The Friesian Building 3&4, Dairy Business Park, Brewer Street, Bletchingley Practice: North Downs Specialist Referrals Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
North Downs Specialists Referrals are recruitig for a receptionist to join their client care team. The role of receptionist is to welcome clients and manage all incoming telephone calls. Also liaise with all colleagues to ensure client queries are dealt with efficiently and in a timely manner.
Working Hours
- Monday 2pm-7pm
- Tuesday 5pm-8pm
- Wednesday 10am-7pm
- Thursday OFF
- Friday 2pm-8pm
- Approx 1 in 8 Saturday morning 10am-2pm totalling 23.5 hours pw
Tasks will include:
Meeting and greeting clients
Liaise with clients regarding appointment cancellations or postponements
Making appointments for re-exams
Dealing with all telephone calls that come through to the reception line
Ensure telephone and email enquiries are forwarded to the relevant colleagues
Manage room bookings and trouble shoot any issues
Dealing with clinician’s letters
Taking payment for treatment
Following up on unpaid accounts by calling clients and taking payments
Ensure the reception area is kept clean and tidy, liaising with the front of house and purchasing assistant when necessary
Liaising with Client Care Manager regarding any client complaints
The ideal candidate will have experience in a similar role and will demonstrate;
Excellent customer service skills
Confident telephone manner
Ability to work under pressure in a busy hospital environment
Ability to work well within a team
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey. Despite our size, we are a cohesive team. There are other specialist interns in surgery and rotating interns, as well as residents in oncology, anaesthesia and imaging.
We have over 35 Recognised Specialists in surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose-built state-of-the-art facility.
The practice is situated in a beautiful area of Surrey in the countryside. It is within a 15-minute drive of many towns and villages and 30 minutes into central London on the train from there.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
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