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Veterinary Client Care Assistant
Location: 601 Hatfield Road, Smallford, St Albans, Hertfordshire Practice: Village Vet (St Albans) Salary: £28,392.00, per annum Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Assistant
Location: Village Vet, St Albans
Job Type: Full-time, Permanent
Hours: 42 Hours per week. Flexible shift patterns that vary between 08:00am and 8:00pm including weekend working 1: 4 weekends
An opportunity has arisen to join our fantastic team at our St Albans Hospital team as a Client Care Assistant.
Working at a busy 24 hour veterinary hospital, you will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
This role is fast-paced, high-pressured but fun, with no two working days the same. We pride ourselves on providing the best standard of care to both our long-standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front-of-house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.
Your role and responsibilities
Liaising with clients and the clinical team to ensure effective customer service
Meeting and greeting clients with an effortless smile
Booking appointments and diary management
Managing telephone and email enquiries
Taking payment for services and products
Promoting our fantastic Pet Healthcare Plan
Completing various administrative duties for the clinical team and the business
Managing cash, stock and client accounts
Opening up and closing the primary care services.
Various administrative duties such as:
-Pet travel scheme paperwork / AHCs
-Post op calls and Pre-op texts
-Maintaining consult rooms
-Uploading /printing lab results
-Scanning paperwork
-Meds collections texts
-Inputting stock take (every 3 months)
-Some restraining to help vets when limited staffYou may be required to cover shifts at our other pratices in Hertfordshire
Key Skills and Experience
Experience in a Reception or Customer Service role essential
Experience of Veterinary industry preferable
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Excellent telephone and face-to-face communication skills
The ability to stay focused under pressure and to multitask
Flexibility to work on a rota basis
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
We are a well-established, RCVS accredited, small animal hospital based in St Albans. and we offer out of hours care to the local areas of Hertfordshire, and North London.
Alongside all our primary care services we also have a 24-hour continuous care hospital made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.