Veterinary Client Care Assistant part-time

Job Title: Client Care Assistant (Receptionist)

Location: Oak Barn Vets, Guildford

Job Type: Permanent

Hours: 20 hours a week, share of Saturday mornings, no OOH

Here at Oak Barn Vets, we have an exciting opportunity to welcome a part-time Client Care Assistant to join our team! In this role you will have the oportunity to develop and enhance your client service skills whilst working with a supportive and friendly team. We continue to support our associates in career development and encourage learning with ample inhouse training courses and provide an additional training budget of £50.00 for further learning.

As a practice we encourage our team to work to their full potential and appreciate the vital role our Client Care team brings to the clinic, clients and patients.

Your role and responsibilities:

• Greeting clients and their pets upon arrival in a warm and friendly manner
• Communicating directly with our vets and nurses regarding their appointments, clients and patients
• Explanation to our clients of the status of their accounts, taking payments and issuing invoices and advising on and helping to process insurance claims
• Fielding of phone and electronic enquiries from clients and arrangement of routine and emergency appointments
• Maintenance of patient clinical records using our practice management software system
• Assistance with daily banking and debt management
• Maintaining the appearance of the reception area to ensure a clean and welcoming environment.

Within your new role you would be working mornings from 8:00-12:00 Monday to Friday. You will also have a share in the Saturday 8am to 1pm rota. There is the room for some degree of flexibility with the weekday hours. Although not expected, you may on occasion be required to cover a late shift (15:00-19:00).

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave (pro rata)
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

Oak Barn Vets is based in a beautifully restored barn, overlooking fields with wildlife, cows and sometimes horses, we have plenty of natural light, a garden to relax in during breaks and ample parking available

If you would like to join us and be part of this friendly, loyal and supportive team please apply using the Apply now link. You can also reach out to our Talent Acquisition Coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk

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