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Client Care Associate
Location: 2 Pottery Street, Kirkcaldy, Fife Practice: St. Clair Veterinary Group Kirkcaldy Salary: £11.44 per hour Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Associate (Veterinary Receptionist)
Salary: £11.44 per hour
Location: St Clair Veterinary Group, Kirkcaldy
Job Type: Permanent, Part-time
Hours: 18 Hours per week
Are people, pets and positivity your thing?
If so, we would love you to join our fantastic team as our new Client Care Associate!
The role provides valuable experience and an ideal chance to work alongside a talented team.
Responsibilities include, but not limited to:
Greet and receive clients and their pets on arrival and then monitor and manage waiting times.
Scheduling all appointments efficiently, ensuring a flexible and polite approach in meeting the client’s needs.
Counsel clients concerning available products and also basic pre and post-operative care where appropriate and promote sales where appropriate.
Deal with requests for help from vets wherever possible.
Deal with client complaints according to the practice complaints procedure and escalate to the appropriate person where necessary.
Handle any complaint tactfully and pleasantly, ascertaining the problem and approaching the appropriate vet, nurse or manager, if necessary, to discuss the issue quietly and resolve for the client.
Support Insurance Claim procedures.
Debt Management - Phone clients to ensure bills are paid on time.
Required Skills and Experience
Previous Customer facing experience
Excellent communication skills, both verbal and written
Highly motivated to provide excellent service to clients and the practice
Excellent administration, organisational and time management skills with excellent attention to detail
Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
We are a RCVS accredited, primary care practice for small animals that operates across Fife in Scotland and multiple other sites.
As a committed animal practice, we pride ourselves on providing an extensive and comprehensive range of services.
With our certified team of vets and nurses we ensure that our patients get the best quality care with us.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie.knight@linnaeusgroup.co.uk
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
