-
Veterinary Client Care Advisor
Location: 1 Deer Park Road, Livingston, Scotland Practice: Veterinary Specialists Scotland Practice Details
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Vet Specialists Scotland are hiring for a new team member to join the Client Care team as a client care advisor. This is a part time role of 20 hours a week.
You weekly rota will look like:
Week one - 8 hr shift Mon & Tues, 4 hr shift one afternoon Wed - Fri
Week two - 8 hr shift Mon & Tues, 4 hr shift Saturday.
This position requires recognition of providing excellent client care; considerable organisational skills and attention to detail; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital. The ability to self-prioritise daily workload to adhere to deadlines. This role reports directly to the Client Care Manager.
Our client care team should create a first-class impression of our business, remaining calm, courteous and professional at all times. Our client care team should make a positive impression and make clients feel confident in our service as a whole.
Role and Responsibilities
- To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team.
- Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale.
- Scheduling all appointments efficiently and maintaining practice management database
- Ensure information packs are send to clients, advising on payment policy and assisting with paperwork.
- Answer the phone promptly and courteously.
- Greet and receive clients and their pets on arrival and then monitor and manage waiting times
- Process all new clients with registration forms accurately on practice management system
- Deal with client complaints according to the practice complaints procedure and escalate as appropriate
- Assist hospital staff as required
- Keep reception and the waiting room area tidy and well organised.
- Diary management for multidiscipline services.
- To take, record and pass on messages accurately within an appropriate timescale.
Benefits
- 5 weeks annual leave plus Bank holidays plus Birthday Leave.
- Career progression opportunities
- Staff discount schems
- Recruitment referral reward scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
Part of an amazing global family
Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.
Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.
Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.
Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
